Privacy Policy

Last updated: 12 June 2026

Formston Consulting Pty Ltd ABN 11 616 178 619 ("we", "us", "our") operates the website at mattformston.com (the "Site") and provides keynote speaking, workshops, and related services. We respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use the Site or engage with us.

1. The information we collect

We may collect the following kinds of personal information:

• Contact details such as your name, email address, and phone number, when you complete an enquiry or contact form.
• The content of your enquiry or message, including any details you choose to provide about an event or booking.
• Competition entry information, including your name, email address, and your written entry, when you enter a promotion we run.
• Order and purchase information when you buy a product such as a book, processed through our third-party commerce provider.
• Technical information collected automatically, such as your IP address, browser type, device information, and how you use the Site.

2. How we collect your information

We collect personal information directly from you when you complete a form, enter a competition, make a purchase, subscribe to updates, or otherwise contact us. We also collect some information automatically through cookies and analytics tools when you visit the Site (see Cookies and analytics below).

Where it is lawful and practical, you may deal with us anonymously or using a pseudonym. We may be unable to provide certain services if we cannot identify you.

3. Why we collect and how we use your information

We collect and use your personal information to:

• respond to your enquiries and arrange speaking engagements, workshops, or bookings;
• deliver content you have requested, such as a downloadable book extract or resource;
• administer competitions and promotions, including contacting and announcing winners;
• process and fulfil orders for products you purchase;
• send you marketing communications where you have consented or where otherwise permitted by law;
• improve the Site and understand how visitors use it; and
• comply with our legal obligations.

4. Direct marketing

With your consent, or where otherwise permitted under the Spam Act 2003 (Cth), we may send you news, offers, and updates by email. Every marketing email includes a way to unsubscribe. You can also contact us at any time to opt out, and we will action your request promptly.

5. Cookies and analytics

The Site uses cookies and similar technologies to help it function and to measure how it is used. We may use analytics services [analytics provider to confirm, e.g. Google Analytics] for this purpose. You can set your browser to refuse cookies, although some parts of the Site may not work properly as a result.

6. Who we share your information with

We do not sell your personal information. We may share it with trusted third-party service providers who help us operate the Site and our business, including:

• our website hosting and form provider (Webflow);
• our email marketing provider (Zoho);
• our commerce and payment provider for product sales (Shopify);
• analytics providers; and
• professional advisers, or others where required or authorised by law.

Some of these providers store or process information on servers located outside Australia, including in the United States. By providing your information, you acknowledge that it may be disclosed to overseas recipients. We take reasonable steps to ensure these providers handle your information consistently with the APPs.

7. How we store and protect your information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. Where we hold information through third-party platforms, we rely on the security measures those providers maintain. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. How long we keep your information

We keep personal information only for as long as we need it for the purposes described in this policy, or as required by law. When it is no longer needed, we take reasonable steps to destroy or de-identify it.

9. Accessing and correcting your information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date, or incomplete. To make a request, contact us using the details below. We will respond within a reasonable period. In some cases we may be permitted to decline a request, in which case we will explain why.

10. Complaints

If you believe we have breached the APPs or mishandled your personal information, please contact us using the details below so we can investigate and respond. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on the Site, with the date it was last updated shown above.

12. Contact us

For any privacy questions, requests, or complaints, contact:

Formston Consulting Pty Ltd
Email: info@mattformston.com